Shipping Policy
ShopWelcome to After Stride! We are committed to ensuring a seamless shopping experience for our customers. Below are the details of our shipping, refund, and return policies. For any questions, feel free to reach out to us at [email protected].
Order Processing
All orders are processed within 2–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Costs
We offer multiple shipping options:
- Free Shipping: Available on all orders.
- Priority Shipping: Includes expedited processing and additional insurance for lost or delayed packages.
Shipping costs, if applicable, are calculated at checkout.
Estimated Delivery Times
Delivery times vary depending on your location and selected shipping method.
| Location | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada & Europe | 7–15 business days |
| Australia & New Zealand | 7–15 business days |
| Central & South America | 15–25 business days |
| Asia | 7–15 business days |
| Africa | 15–30 business days |
These estimates exclude processing time and potential customs delays.
Tracking Information
Once your order ships, you’ll receive an email with tracking details. If your tracking information does not update within 2–5 business days, please contact us.
Lost or Missing Packages
If your package is lost in transit:
- Priority Shipping: You may choose a refund or a replacement.
- Free Shipping: We will reship your package.
We are not responsible for lost packages due to incorrect addresses provided at checkout. Please double-check your shipping details before completing your order.
Returns and Refunds
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on eligible items.
- Eligibility: Items must be unused, in their original condition and packaging, and returned within 60 days of delivery.
- How to Return: Contact us at [email protected] with your order number and reason for return. Supporting photos may be required.
Customers are responsible for return shipping and must provide a valid tracking number.
Refund Process
Refunds are issued to the original payment method or as store credit within 5–10 business days after we receive and inspect the return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at [email protected] within 48 hours of delivery with your order number and photos of the issue. We will resolve the matter promptly with a replacement or refund.
Order Cancellations
Orders begin processing immediately and cannot be canceled. If your order has shipped, you may request a return or refund once it is delivered.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the customer.
Returned to Sender
If an order is returned to us due to an incorrect address provided by the customer:
- You can request reshipment by paying an additional shipping fee.
- If you choose not to reship, a refund will be issued minus the original shipping cost and a 20% restocking fee.
For any further questions or concerns, please reach out to our support team at [email protected].
Thank you for shopping with After Stride!