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Refund Policy

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Welcome to After Stride! We value your satisfaction and strive to provide the best shopping experience possible. This refund policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through afterstride.com.

60-Day Money-Back Guarantee

At After Stride, we are confident in the quality of our products. To ensure your peace of mind, we offer a 60-day money-back guarantee on all eligible orders.

How It Works

  • Eligibility:
    • Returns must be initiated within 60 days of the delivery date.
    • Items must be in original condition—unused, free from stains, damage, or excessive wear—and include all original packaging.
  • Initiating a Return:
    • Contact our support team at support@afterstride.com with your order number and reason for the return. Supporting photos may be required.
  • Shipping Costs:
    • Customers are responsible for return shipping and must provide a valid tracking number.

Refund Process

  • Approved Refunds:
    Refunds will be processed to the original payment method or issued as store credit within 5–10 business days after receiving and inspecting the returned item.
  • Rejected Returns:
    If your return does not meet our criteria, our support team will contact you with further instructions.

Exclusions

The 60-day money-back guarantee does not apply to:

  • Final sale items
  • Gift cards
  • Custom or personalized products
  • Items showing signs of misuse, intentional damage, or excessive wear

Standard Refund & Return Policy

Eligibility for Returns

  • Timeframe: Returns must be initiated within 30 days of receiving your order if you do not qualify for the 60-day guarantee.
  • Condition: Items must be unused, in their original packaging, and free from stains, damage, or wear.

How to Return an Item

  1. Contact us at support@afterstride.com with your order number and details about the item you wish to return.
  2. Once approved, our team will provide instructions on shipping the product back to us.
  3. Customers must purchase their return label and provide tracking information.

Restocking Fee

A $10 restocking and processing fee will apply to all returns.

Exchanges

Process

If you need to exchange an item:

  1. Return the original item by following the return instructions.
  2. Once the return is inspected and approved, the exchange will be processed.
  3. If the replacement item is of greater value, you will be required to pay the price difference. If it is of lesser value, a refund for the difference will be issued.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at support@afterstride.com. Provide your order number and photos of the issue to ensure a quick resolution.

Order Cancellations

Orders begin processing immediately after purchase and cannot be canceled once placed. If your order has shipped, you may return the product upon receipt following the return process outlined above.

Returned to Sender

If your order is returned to us by the mail carrier due to an incorrect address provided by the customer:

  • We can reship the order to you once you pay an additional shipping fee.
  • If you choose not to have the order reshipped, a refund will be issued minus the original shipping cost and a 20% restocking fee.

International Orders

For international orders, customs duties, taxes, and fees are the responsibility of the customer. Returns for international orders follow the same process but may incur additional shipping costs.

Contact Us

For questions or further assistance, please contact us at:

We are here to help and ensure your experience with After Stride is as smooth and hassle-free as possible.